Terms of Service

1. Agreement to Terms

By accessing or using the Million Dollar Office (“MDO,” “we,” “us,” or “our”) website at milliondollaroffice.ai and any related services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Services

MDO provides patient acquisition systems for dental practices, including custom booking web applications, managed advertising campaigns, appointment tracking, and related services. The specific scope of services is defined in individual client agreements.

3. Free Practice Audit

The free practice audit tool provides estimates based on publicly available data and self-reported information. Results are approximations intended for informational purposes and do not constitute a guarantee of future performance. Audit data is used to generate your personalized report and may be used to contact you regarding our services.

4. Pricing and Payment

Setup fees are due upon agreement execution. Monthly management fees are billed on a recurring basis beginning after system go-live. Ad spend is paid directly by the client to the advertising platforms (Google, Meta) and is not handled by MDO. All fees are in US dollars. Pricing is subject to change with 30 days written notice for existing clients.

5. Performance Guarantee

MDO guarantees 30 confirmed new patient appointments within 60 days of system go-live, subject to the following conditions: (a) client completes the intake form within 3 business days of signing; (b) minimum monthly ad spend is maintained as agreed; (c) campaigns are not paused during the 60-day window; (d) required platform access is provided before build begins.

If these conditions are met and the guarantee is not achieved, MDO will refund the first month's management fee. The 60-day clock pauses if any conditions are violated by the client. “Confirmed appointments” means appointments written to the client's scheduling system through the MDO booking web application.

6. Cancellation

Month-to-month clients may cancel with 30 days written notice. Upon cancellation, the booking web application is deactivated (hosted on MDO infrastructure), advertising campaigns are paused, and the client retains access to their advertising account data and analytics. Setup fees are non-refundable.

7. Intellectual Property

The booking web applications, AI systems, tracking configurations, and campaign strategies developed by MDO remain the intellectual property of MDO. Clients receive a license to use these systems for the duration of their service agreement. Client branding, logos, and practice information remain the property of the client.

8. Limitation of Liability

MDO's total liability under any service agreement shall not exceed the total fees paid by the client in the 3 months preceding the claim. MDO is not liable for indirect, incidental, or consequential damages, including lost revenue, lost patients, or business interruption. MDO is not responsible for actions taken by third-party platforms (Google, Meta, scheduling system providers) that may affect campaign performance.

9. Indemnification

The client agrees to indemnify MDO against claims arising from the client's dental practice operations, patient interactions, or violations of healthcare regulations. MDO does not provide medical advice and is not responsible for clinical outcomes.

10. Governing Law

These terms are governed by the laws of the State of Florida. Any disputes shall be resolved through binding arbitration in the state of Florida.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

12. Contact

For questions about these terms, contact us at hello@milliondollaroffice.ai